問題文
A support organization already runs a scripted chatbot that answers from a fixed decision tree. They are asked what an AI agent would add. Which difference is the defining one?
選択肢
- The agent decides for itself which steps and which tools are needed to reach the goal, instead of following a path that a designer fixed in advance.
- The agent guarantees that every answer is factually correct, and a reviewer can sign off on the output after a quick glance at the wording.
- The agent answers faster than the scripted chatbot by skipping the retrieval step and relying only on what the model learned during pretraining, turn after turn.
- The agent replaces the need for any tools at all, with a sufficiently capable model answering every enterprise question directly from its own training data.