問題文
A service level agreement states a monthly availability target. A manager asks what happens if the provider falls short. Which understanding is correct?
選択肢
- Nothing is defined, since availability targets are aspirational statements about what the provider aims for.
- The provider becomes liable for the customer's lost revenue during the outage, which is why the target is set conservatively and why customers can treat the stated figure as the availability they will actually experience.
- The agreement typically defines a credit against the bill, which does not compensate for the business impact of the outage.
- The agreement is void and the contract terminates automatically, so the customer is released from the remaining term as soon as a month falls short.