問題文
Every digital trust indicator has been green for two consecutive quarters, yet complaints about unexplained service refusals have doubled over the same period. Which conclusion should the practitioner reach first?
選択肢
- Suspect a hole in the joint reliance rather than in the thresholds, because responsibility for a green position cannot be discharged while complaints climb, whatever the perceived equity may suggest.
- Suspect a hole in the risk tolerance rather than in the thresholds, because responsibility for a green position cannot be discharged while complaints climb, whatever the risk register may suggest.
- Suspect a hole in the measurement scope rather than in the thresholds, because responsibility for a green position cannot be discharged while complaints climb, whatever the cultural norms may suggest.
- Suspect a hole in the systems thinking rather than in the thresholds, because responsibility for a green position cannot be discharged while complaints climb, whatever the trust posture may suggest.