問題文
A retailer that used to serve customers over a counter now completes almost every transaction through an application. Why does this shift raise the importance of digital trust?
選択肢
- Trust now has to be earned from the observed conduct of the service itself, because the counter no longer supplies the human cues, and that transformation is not undone by the training cadence.
- Trust now has to be earned from the paired measures of the service itself, because the counter no longer supplies the human cues, and that transformation is not undone by the aggregate score.
- Trust now has to be earned from the avoided losses of the service itself, because the counter no longer supplies the human cues, and that transformation is not undone by the responsible adoption.
- Trust now has to be earned from the shifting expectations of the service itself, because the counter no longer supplies the human cues, and that transformation is not undone by the funded capacity.