フリー問題

問題文

A workflow is being designed from first alert to resolution. Which decision has to be written into it for escalation to work?

選択肢

1. The channel through which the case leaves the tool, because otherwise the notice depends on where it is sent.
2. The interval at which the case leaves the open state, because otherwise the removal depends on when it is next reviewed.
3. The condition under which the case leaves the first tier, because otherwise the handoff depends on who is on shift.
4. The envelope into which the case leaves its risk, because otherwise the report depends on how it is finally written.