問題文
An architect is enumerating the conditions under which a support agent must hand a case to a human. Which set is appropriate?
選択肢
- The request exceeds the agent's authority, the policy does not cover the case, or the customer asks for a person.
- The request requires more than three tool calls, or the customer's identity cannot be verified immediately.
- The customer has escalated before, the request involves money, or the tool call failed.
- The customer expresses frustration, the conversation exceeds ten turns, or the agent's confidence is low.