問題文
An associate builds a Project to summarize customer feedback and uploads a set of survey responses as knowledge. The resulting summaries consistently describe customer sentiment as strongly positive, but the support team reports frequent complaints. On review, the uploaded responses were collected only from customers who had renewed their subscriptions. What best describes this situation?
選択肢
- The output format is unsuitable for sentiment analysis, so structured scoring should be used instead.
- The summaries are hallucinated, because they describe sentiment that is not present in the customer base.
- The model is exhibiting a tendency to produce agreeable output, so the prompt should instruct it to be more critical.
- The bias originates in how the input data was selected, so the knowledge source must be broadened before the summaries can represent the customer base.