問題文
A team's workflow includes a step where an unusual case must be escalated to a senior specialist. The associate is redesigning the workflow to include Claude. How should this escalation step be handled?
選択肢
- Keep the escalation step and define clearly which conditions trigger it, so unusual cases still reach the specialist.
- Escalate every case to the specialist for the first six months to be safe.
- Have Claude decide which cases are unusual enough to escalate, without defined conditions.
- Remove the escalation step, since Claude can handle a wider range of cases than the old process.