問題文
An agent must be able to create a ticket in an external tracking system when a customer's issue cannot be resolved. How should this capability be provided?
選択肢
- As an instruction in the system prompt telling the agent to create a ticket, which is useful for stating when a ticket should be raised but gives the agent no way to actually raise one
- As an additional model deployment dedicated to ticket creation
- As a tool, because the agent must perform an action in another system rather than read information
- As a knowledge source containing the ticketing system's documentation