問題文
A bank's agent is configured with knowledge pointing at the retail lending policy site. Business banking staff start using it and complain that the answers do not fit their products. What is the accurate explanation?
選択肢
- The instructions need to be lengthened to cover business banking as well, so that the agent knows to frame its answers for whichever kind of lending the person asking works with.
- The knowledge range determines the answer range, so an agent grounded in retail lending policy answers from retail lending policy.
- Business banking staff lack the license needed for the agent, so they are getting a reduced form of its answers that falls back to general knowledge instead of the bank's own policy material.
- The agent has degraded over time as the policy site has been reorganized around it, and it needs to be recreated so that its knowledge picks up the current structure of the material.