問題文
A bank is drafting a customer-facing letter about a fee change using Copilot. The draft is accurate against the internal policy document. What verification is still appropriate before the letter goes out?
選択肢
- Human review by someone accountable for customer communications, because matching the internal policy does not confirm the letter is appropriate to send to a customer, since tone and omissions need judgment.
- Ask Copilot to rate its own confidence in the letter and send it if the rating is high, which gives the bank a consistent numeric threshold to apply instead of relying on how careful each reviewer happens to be.
- Send the letter and monitor customer complaints as the verification step, since the customers themselves are the people who will notice if the explanation of the fee change is unclear or misleading.
- No further review is needed, because the draft has already been checked against the authoritative internal source and any additional reader would only be comparing it to the same policy document a second time.