問題文
A service desk needs: customers submit tickets, agents work them in a consistent interface, each ticket carries an AI-written recap, a manager approves closures over a threshold, and the whole thing must move from development to production. Which set of components covers all five?
選択肢
- A Copilot Studio agent for everything, because agents can store, summarize, and route.
- A single canvas app with collections for storage, an approval screen, and a summarization formula.
- Dataverse tables, a model-driven app for agents, a row summary on the ticket table, a cloud flow with an approval action, and a custom solution with environment variables for deployment.
- Dataverse tables, a model-driven app for agents, and a cloud flow with an approval action, plus manual processes for the recap and the deployment, because the recap is a wording choice and the deployment is a one-time move.