問題文
A company needs four things: sellers calling customers from the app, meeting notes and sentiment captured from customer calls, short reminders sent to customers, and field sellers updating records on the road. Which mapping is correct?
選択肢
- Teams dialer for calling, conversation intelligence for notes and sentiment, the SMS channel for reminders, and the Dynamics 365 Sales mobile app for field work.
- The SMS channel for all customer communication, because a single channel covers calls and reminders alike and consolidating on one channel simplifies the configuration.
- Teams meeting integration for calling, the SMS channel for capturing notes, and the mobile app for sending reminders, since all three requirements are about reaching customers through Teams and a phone.
- Conversation intelligence for calling, because it is the feature that handles calls, and the mobile app for both the reminders and the notes, since sellers are usually away from their desk when they need either.