問題文
A service organization uses Copilot in a Dynamics 365 customer service app. Agents complain that Copilot summaries use generic wording where the company has precise internal terms, for example calling every record a case when the business distinguishes incidents from requests. What design step addresses this?
選択肢
- Ask the service agents to rename the record types in the user interface, so the labels match the internal terms.
- Replace Copilot with a custom agent, because the built-in Copilot cannot be adapted to organizational vocabulary.
- Add a prompt to every summary request that lists the internal terms, so users repeat the vocabulary each time.
- Define the business terms so that Copilot uses the organization's own vocabulary when it describes records and summarizes activity.